Refund policy
Return and Refund Policy
Last updated: June 23, 2025
Thank you for shopping at Fadedbuilds. We sell digital products (such as downloadable Rust game base build tutorials), and we want to ensure you're fully informed about our return and refund policy.
Digital Product Policy
Due to the nature of digital products, all sales are final. Once a product has been purchased and accessed or downloaded, we cannot offer refunds, returns, or exchanges, except in specific cases outlined below.
EU Consumer Rights (Right of Withdrawal)
Under EU law, customers have the right to withdraw from a digital purchase within 14 days only if the download or streaming has not started.
By purchasing and accessing your digital product immediately, you acknowledge and agree to waive your right to withdraw.
We provide a checkbox or notice during checkout to ensure your consent is obtained before completing the purchase.
Exceptions – When Refunds May Be Granted
We may issue a refund in the following rare situations:
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You were charged more than once for the same product.
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You are unable to access the product due to a technical issue on our side, and we are unable to resolve it within a reasonable time.
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The product was misrepresented (i.e., it does not match the description provided on the product page).
To request a refund under these circumstances, contact us within 7 days of your purchase at:
📧 [fadedbuild@gmail.com]
Please include:
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Your order number
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The product name
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A detailed explanation of the issue
Fraud & Abuse
We reserve the right to refuse refunds in cases of fraud, abuse of our refund policy, or excessive refund requests from the same customer.
Contact Us
If you have any questions or concerns about this policy, feel free to contact us:
📧 [fadedbuild@gmail.com]
🌍 [Your store URL]